FAQs

The moment you use your coupons, we can not cancel this action.

For every purchase you make in any store: Spar, Neptun, Jumbo, Max Optika, My Optika and Fashion Group Albania, you accumulate points. Also, even through online purchases you earn points, you just send the barcode of your card or the contact number that you have registered your card, in order to accumulate points also through online purchases.

You earn extra points at the time of registration when you fill in all the required data. Also, on special dates like; birthday, you get extra points as well, in personalized campaigns according to clients needs.

For each product returned, you will be deducted the points that you received from that purchase.

You can get more information about your points and coupons through: • Through the website: www.happy.al • By calling Customer Care 044 80 39 99 • From the application: haPPy Loyalty Program • From the email address: loyalty@happy.al • Visiting one of the stores of partner companies: Spar, Neptun, Jumbo, Max Optika, My Optika and Fashion Group.

You can not give the card to a friend or relative. Also, you can not even exchange them. The card should only be used for individual purchases.

If you remain inactive for 24 months, your membership in the haPPy Loyalty scheme expires. However, we will notify you in advance before the deactivation date.

You have the opportunity to use the haPPy card, in all stores of our partner companies: Spar, Neptun, Jumbo, Max Optika, My Optika and Fashion Group Albania (Mango, Parfois, Geox, Women 'Secret, Okaidi, Prenatal, Cortefiel, Carpisa, Springfield, Aldo Shoes).

In the "Partners" category, you can find the stores you are interested in.

You can become part of the haPPy Loyalty scheme and get your digital card, just show up at any store: Spar, Neptun, Jumbo, Max Optika, My Optika and Fashion Group Albania. You can also apply for a digital card through the Website: www.happy.al, through the haPPy Loyalty Program application and by calling customer service at: 044 80 3999.

A contact number is required to register your card. You must also fill in other details: Name /Surname, City /Address, Date of Birth, e-mail, Signature

Points expire only if, within one year, you cannot convert the points into one of the reward level. The reduction of points is done in 1-year rotation for each purchase made. Example: The amount of points for purchases made on 24.01.2022 will expire after one year on 24.01.2023.

If your membership expires, the benefits and points in your account will automatically expire.

If you have a problem with your points, you should contact as below: • Calling: 044803999 • WhatsApp / Viber: 0684076096 • Website & webchat: www.happy.al • Email: loyalty@happy.al

You can be informed at any time about your points and coupons through: • Website: www.happy.al • By calling Customer Care 044 80 3999 • From the application: haPPy Loyalty Program • Email: loyalty@happy.al

With the points you accumulate from each purchase you make, you become part of two reward levels. First level 5000 Points second level 10,000 Points. Also, in the haPPy application you have the opportunity to buy coupons with offers in various businesses through a certain number of points.

To become part of the first level you must accumulate 5000 Points. From the accumulation of 5000 Points, you benefit 8 haPPy coupons with a total value of 3,000 ALL, 5% discount in Neptun & 10% in My Optika. •500 ALL at Spar •500 ALL at Jumbo •500 ALL at Neptun •5% discount (cannot be used for IT and mobile products) •500 ALL at Mango •500 ALL at FGA (Mango, Geox, Parfois, Prenatal, Okaidi, Carpisa, Cortefiel, Springfield, Women'Secret, Aldo) •500 ALL at Max Optika •10% discount at My Optika

To become part of the second level of the reward, you must accumulate 10,000 Points and receive a GIFT of 6 haPPy coupons with a total value of 10,500ALL and 10% discount at My Optika. •500 ALL at Spar •500 ALL at Jumbo •500 ALL at FGA (Mango, Geox, Parfois, Prenatal, Okaidi, Carpisa, Cortefiel, Springfield, Women'Secret, Aldo) •4000 ALL at Neptun (For purchases over 20,000ALL) •5000 ALL at Max Optika •10% discount at My Optika (For purchases over 20,000ALL) * (Coupons are valid for two months from the moment of their activation)

You can decide which of the two reward levels you will choose. If you want you can choose to activate the first level 5000 Points, through Website, Mobile App or in one of the stores: Spar, Neptun, Jumbo,Fashion Group Albania Max Optika dhe My Optika. If not, you can continue accumulating points up to the second level 10,000 Points, in which your coupons become active automatically.

The Happy Card is the Biggest Loyalty Program in Albania, which rewards you with many benefits. The haPPy Card works with a points system that you accumulate for each purchase that you make. Where from this accumulation of points, you become part of two levels of reward.

• For every 100 All you spend = 5 Points in Spar, Jumbo, Max Optika, My Optika, Fashion Group (Mango, Parfois, Geox, Women’Secret, Okaidi, Prenatal, Cortefiel, Carpisa, Springfield, Aldo Shoes) • For every 100 All you spend = 2.5 Points on Neptun

The card is designed to reward you with a variety of privileges. There will be dedicated offers and extra points just for you. You can control your points and coupons at any time on the Website page: www.happy.al. Also from the mobile application : haPPy Loyalty Program.

You can only apply for one haPPy card. The card must be registered with a contact number. Through which, you also use the card from your contact number, in addition to the card barcode.

The haPPy Card is individual and should only be used by the person who has applied for the card.

Of course, you can use your card from the moment of its registration, where you start accumulating points for each purchase you make.

You do not have to pay anything to get a haPPy Card. Just go to one of the stores: Spar, Neptun, Jumbo, Max Optika, My Optika and Fashion Group Albania to get your digital card or you may apply online at: • Through the website: www.happy.al • From the application: haPPy Loyalty Program

You can open your account on the Website page with your credentials, or you can download the haPPy Loyalty Program Application on your mobile device.

If you have forgotten your password and can not log in, you must log in to the Website: www.happy.al, and click on the option "Forgot your password". You can then set your new password to log in to your account at any time.